Refund policy

Last updated: October 6, 2026

Made to order

Every Fifty Rooms lamp, shade and table is printed and made for you after you order. Because each piece is made to order, we don't accept returns or exchanges for a change of mind, including a different size or a different design. Please check the measurements on the product page before you order.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, contact us at support@fifty-rooms.com within 30 days of delivery. Please include:

• your order number;
• photos of the item;
• photos of the damage or defect;
• photos of the packaging.

We will review your request and offer a replacement or a refund for the item. You don't need to send the item back unless we ask you to. If we do ask, we will tell you how to send it.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can cancel an order only before it goes into production. Once production has started, the order can't be canceled.

Refunds

Approved refunds go back to the original payment method. Your bank or card issuer decides how long it takes for the money to appear on your statement.

Questions

Write to us at support@fifty-rooms.com or use our contact form.